Frequently Asked Questions
Do I need a high-speed internet connection to install a White Line?
Yes, but only at the installation location. White Lines can integrate into the local phone system so that you can use your White Line to make calls to and receive calls from traditional, old-fashioned phones.
Do I need a technician or electrician to install a White Line?
Typically not. In first-world countries, White Line equipment is "plug-and-play". In third-world countries where high-speed internet technology is less refined, a technician is sometimes required to resolve configuration conflicts.
Do phone company DSL providers block White Line technology?
No, but in some third-world countries, the phone companies are interested in forcing consumers to pay high rates by sabotaging their own DSL connections by introducing configuration problems. An White Line-certified technician can usually resolve these conflicts. If the DSL provider proves impossible to configure, you may need to switch carriers. IF MANY PEOPLE SWITCH FROM DIFFICULT CARRIERS, THEY WILL LEARN TO IMPROVE THEIR QUALITY AND STOP SABOTAGING THEMSELVES. Currently there is no way for a DSL carrier to detect a White Line as the bandwidth and speed required for one is so minimal. Even so, cable internet via the cable television company provides the highest quality, speeds, and reliability.
Aren't all VoIP companies the same?
Yes and no. Yes, the principle technology used is the same in that if a White Line is not working, no other VoIP line will work either. That's also the difference. Because of the re-engineering work done by White Line technicians, White Lines will work, quite frequently, in places where no other line will work. White Line devices are designed to accommodate fluctuating DSL speeds and can adjust to speeds much slower than any other major VoIP company currently on the market.
Do all VoIP companies have distributor or affiliate programs?
No. Many will offer you a one-time, small commission. Even if you sent them a thousand customers, they would never pay you anything after the initial thank-you gift. Most offer nothing at all. White Line is the only company currently on the market that offers a full, six-level, continuous commission stream concept.
Is White Line Communications licensed by the FCC or NTC?
No VoIP company is required to be licensed by the FCC as Voice over Internet Protocol (VoIP) is actually internet chatting. Internet chatting is the simple transmission of data between two computers and is no more subject to regulation than e-mail. Where we integrate with old-fashioned phone systems, we pay in full for the usage of those lines like any other consumer or customer. In the Philippines, White Line products are marketed under the "Technetworks" label. Technetworks is licensed by the NTC of the Philippines to offer internet chatting.
How long does it take from the day of order to get my White Line?
In North America, it takes about 10 business days for your pre-programmed equipment to arrive. Overseas installs can require about the same, BUT if you are ordering a DSL installation, we need to wait on the phone company installers which will arrive at their leisure. We will keep you posted as we progress through the install process if delays are imminent.
What do I do if I'm having trouble with my White Line?
First, you are always welcome to call our office so that we can open a service ticket. Second, be aware that 99%+ of all White Line problems are due to substandard DSL connectivity offered by phone companies that don't have the capacity to deliver a quality service. Very rarely is the problem isolated to our systems. Power fluctuations can cause problems with any computer or electronic hardware, so most problems can be resolved by unplugging our equipment and plugging it back in after 10 seconds. This is call "power cycling". Again, if that doesn't work, just call us and we WILL help you through it.
What's the maximum number of White Lines I can put on one DSL?
Our equipment likes to use transfer speeds 64kbps on ADSL connections, but can operate on speeds as low as 8kbps, with a reduction in voice quality. The best thing to do would be to test the speed of your DSL connection and look at the lower of the two speeds indicated at this link http://www.internetfrog.com/mypc/speedtest and then divide the speed by 64k to determine the number of lines that would optimally work. For example: a 10Mbps connection would be 10,000kbps. Divide 10,000 by 64 and your answer would be 156 White Lines. Likewise, a 260kbps DSL would allow for 4 White Lines. Some sub-standard DSL carriers can limit the number of devices connected to a DSL by limiting the number of MAC address registrations. This problem can be over-come by using a router-adapter and plugging them in series, connecting the last one to the DSL.
How do I cancel my service? Not frequently asked, but this is as good a place as any.
The terms of service are listed in the "Terms & Conditions" portion of this site. If you signed up for a service under a one-year contract and you have already completed the term, notify us as soon as possible so that we can stop the billing, retrieve the equipment, and cancel the service. Communication is the key.
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